Tennant Solutions Inc. Privacy Policy
See below to see our privacy policy.
We want you to understand how and why Tennant Solutions Inc. (“Tennant Solutions,” “we,” or “us”) collects, uses, and shares information about you when you use our online services and website, or when you otherwise interact with us or receive a communication from us. This Privacy Policy summarizes the information we may collect, how we may use it, who we may share it with, and other important topics related to your privacy and data security. This notice also describes certain rights you have with respect to your personal information.
DATA CONTROLLER
Tennant Solutions is the “data controller” of your personal information for the purposes set out in this notice. This means we determine how your personal information is used and processed for the purposes described herein. In circumstances where Tennant Solutions acts on a third party’s instructions, we are acting as a “data processor” and that third party is the data controller of your personal information. In such instance, the third party’s privacy will be applicable.
INFORMATION WE COLLECT
Depending on the purpose for using your personal information, we collect and process information from you, including:
(a) Basic information – your name, surname (including prefix or title), country or location, as well as your preferred language;
(b) Contact information – information that enables us to contact you, e.g., your email, mailing address, and telephone number;
(c) Technical and network activity information – information about your device and your usage of our websites, apps and systems, including your IP address, browser type, operating system, domain name, access times and referring website addresses; and
(d) Health information – your participation in a clinical trial, your health status and health conditions, your medical records, clinical trial results, race and ethnicity information, genetic information and health information inferred from information that you have provided to us. We collect this information directly from you: (a) when you use our website, apps and systems. (b) when you get in touch to provide information, for support or to provide feedback; or (c) as part of an interview or screening telephone call. We collect and process information from third parties, including:
We collect and process information from third parties, including:
(a) from our third-party service providers or laboratories.
(b) from trial sites where you are participating in a medical research study.
You can choose not to give us personal information when we ask you for it. If you decide not to give us your personal information, it may restrict our relationship with you. For example, we may not be able to provide you with our services or respond to communications from you via our website.
If you provide any personal information relating to another person, you are responsible for ensuring that:
(a) this person is made aware of the information in this notice; and
(b) this person has given you their permission to share their personal information with us.
HOW WE USE YOUR INFORMATION
We will only use your information to operate and improve our business. Some specific examples of how we will use your information include:
- to deliver our products and complete transactions you request.
- to identify and authenticate your rights to access our websites and apps.
- to respond to your queries and requests.
- to provide you with information about our products, specials, and upcoming events. (If you want to opt out of marking emails, see the “Control over your information” section below).
- to communicate with you and address any issues you may raise about our services.
- for data analytics.
- for matters you specifically consent to.
- to comply with applicable legal requirements
- to protect the security of our websites and apps.
- to comply with our legal obligations.
- to improve our products and services.
- for the purpose of using artificial intelligence/machine learning models for the purposes/processing listed in this section.
We will not use your personal information for purposes that are incompatible with the above purposes, unless it is required or authorized by law, or it is in your vital interest (such as in case of a medical emergency).
SHARING YOUR INFORMATION
We may disclose personal information we collect about you to other parties. We will only do this for the purposes set out herein. These third parties are:
(a) Third party service providers - We may share your personal information with our third-party service providers that provide web hosting services, cloud storage services, clinical trial sites, laboratory services, concierge services, and home health clinician services on our behalf.
(b) To our affiliates and subsidiaries – We may share your personal information within our group of companies for the purposes described above.
(c) For legal, security and safety purposes - We may have to share your personal information in response to authorized requests of government authorities or where required by law.
(d) In connection with a corporate transaction - As part of any merger, sale, joint venture, transfer, or other disposal of all or any portion of our business (including as part of any bankruptcy or similar proceedings), we may transfer your personal information to other parties involved in these transactions. Under these circumstances, all parties will enter into a confidentiality agreement to protect personal information and must only use personal information for the purpose it was collected for in the first instance.
(e) With your consent - We may share your personal information with other third parties with your consent.
We may need to transfer your personal information internationally including to/from the USA and elsewhere. We will only transfer your personal information for the purposes set out herein.
We implement appropriate measures to protect your personal information when we transfer your personal information outside of your home country, such as data transfer agreements that incorporate standard data protection clauses. The data privacy laws in the countries we transfer it to may not be the same as the laws in your home country.
We will apply appropriate safeguards to such transfers as required by applicable law. For example, transfers from the European Economic Area ("EEA") to non-EEA countries will usually be governed by EU-approved Standard Contractual Clauses and will be subject to other appropriate security measures. If you are in the EEA, you can obtain a copy of these safeguards by emailing us using our contact details.
PROTECTION OF YOUR INFORMATION
We use a variety of security measures and technologies to help protect your personal information. We carefully choose our service providers, and check they have security measures and technologies in place to protect your personal information.
However, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of transmissions over the internet, or of our databases. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using our details at
ADDITIONAL INFORMATION IF YOU ARE IN THE EUROPEAN ECONOMIC AREA (EEA)
Why are we allowed to collect and use your personal information?
We use your personal information only where required for specific purposes. The table below sets out the purposes for which we use your personal information and our legal reason for using your personal information in this way.
| Purpose | Legal Basis |
|---|---|
| To deliver the information or services offered by our websites and apps. | This is in our legitimate interest in order to provide our products and services to you. In order to deliver certain products and services, we may need to process your special category data for this purpose, such as your health data. Where this is the case, we will rely on your consent to this. |
| To identify and authenticate your rights to access our websites and apps. | This is in our legitimate interest, for example to ensure we have confirmed the identity of the person making a request to us. We also process this personal information where necessary for us to comply with a legal obligation that we are subject to, for example, to make sure you are not accessing content that is only intended for healthcare professionals under applicable laws. |
| comply with a legal obligation that we are subject to, for example, to make sure you are not accessing content that is only intended for healthcare professionals under applicable laws. To respond to your queries and requests. | This is in our legitimate interest in order to respond to your query or request. |
| To process, manage and respond to any questions or concerns you raise. | We process your personal information for this purpose in order to comply with our legal obligations. |
| To protect the security of our websites and apps. | This is in our legitimate interest in order to protect the security of our websites, apps and IT systems. We also process personal information for this purpose where it is necessary for us to comply with a legal obligation to which we are subject. For example, this includes our legal obligation to ensure we have appropriate security measures in place to protect your personal information. |
| To comply with our legal obligations. | We process your personal information for this purpose in order to comply with our legal obligations. For example, we are required by law to keep certain records for specific periods of time, and to process your requests to exercise your rights in respect of your personal information. |
| To gather anonymized geographic statistics. | This is in our legitimate interests in order to advance the state of our scientific knowledge, and to improve our products and services. We may need to process your special category data for this purpose, such as your health data. Where this is the case, we will ensure we have a legal reason for this, such as obtaining your consent or this being necessary for scientific research purposes. |
| To improve our products and services. | This is in our legitimate interests in order to improve our products and services. |
| For the purposes of building/creating artificial intelligence/machine learning models for the purposes/processing listed in this section. | We rely on legitimate interests for the purposes/processing listed in this section. |
CONTROL OVER YOUR INFORMATION
You have rights in respect of your personal information. The rights available to you depend on our reason for processing your personal information and the local law in your country or state including but not limited to the General Data Protection Regulation (GDPR) and the California Privacy Act, and there are exceptions to some rights. Depending on this, you may have:
(a) The right to be informed – if we are processing your personal information, we must inform you of various details, including who is processing your personal information, why, how long we will retain it for, and if we are transferring the data to another country.
(b) The right to withdraw consent – if we are processing your personal information on the basis of your consent, you can withdraw your consent to that processing at any time. If you withdraw your consent, this will not mean any processing we carried out prior to your withdrawal is invalid.
(c) The right to access your personal information – you can request a copy of the personal information we hold about you.
(d) The right to rectification – you have the right to request that we correct any inaccuracies in the personal information we hold about you and complete any personal information where this is incomplete.
(e) Right to erase your personal information (right to be forgotten) - you have the right to be forgotten in certain circumstances including, for example, where the personal information is no longer needed for the purpose for which it was collected. However, this right does not apply where, for example, processing is necessary to comply with a legal obligation, or for the establishment, exercise or defense of legal claims.
(f) The right to restrict the processing of your personal information - you have the right to ask us to restrict certain processing activities in some circumstances, including, for example, where you challenge the accuracy of the information. Where processing has been restricted, we can only process it for limited purposes such as, for example, the establishment, exercise or defense of legal claims.
(g) The right of data portability - you have the right to have your personal information returned to you or to a third party in certain cases.
(h) The right to object – you have a right to object to the processing of your personal information in certain cases, for example, when we process your personal information based on our legitimate interest. In such a case we will stop processing your personal information unless we can show there are compelling legitimate grounds which override your interest.
To inquire as to whether you have such rights and/or to exercise these rights, please contact us using our contact details below. We may request proof of identity, so we can verify who you are.
CALIFORNIA CONSUMER RIGHTS
If you are a California resident, you have rights in respect of your CA Personal Information, and there are exceptions to some rights. Depending on this, if you are a California resident, you may exercise the following rights:
- Right to Know - You have the right to request information about the categories of CA Personal Information we have collected about you, the categories of sources from which we collected the CA Personal Information, the purposes for collecting the CA Personal Information, the categories of third parties with whom we have shared your CA Personal Information, and the purpose for which we shared your CA Personal Information. You may also request information about the specific pieces of CA Personal Information we have collected about you. You also have a right to receive information about the CA Personal Information about you that we have "sold" to or “shared” (as such terms are defined under California law) with third parties within the past 12 months.
- Right to Delete - You have the right to request that we delete CA Personal Information that we have collected from you.
- Right to Correction - You have the right to obtain correction of your CA Personal Information.
- Right to Transfer - You have the right to request a transfer of your CA Personal Information to another entity to the extent technically feasible, in a structured, commonly used, machine-readable format.
- Limit the Use of Sensitive Personal Information - You have the right to limit the use and disclosure of your sensitive CA Personal Information.
- Right to Opt Out - You have the right to opt out of the sale and / or sharing of your CA Personal Information. However, we do not currently sell your CA Personal Information. You also have the right to opt-out of being subject to automated decision-making processes, including profiling. However, we do not currently engage in such practices.
You may submit a request to exercise your Californian privacy rights by using our contact details below. We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.
Verification. In order to exercise your rights, we will need to obtain information to locate you in our records or verify your identity depending on the nature of the request. When making a request, please provide the following information: first and last name; email address; and type of request you are making.
Authorized Agents. If you choose an authorized agent to make a request on your behalf, they must provide appropriate documentation including written signed permission from you, proof of your identity, and verification of their identity; or a valid, designated power of attorney as defined under the California Probate Code.
Timing. We will respond to requests to delete and requests to know within forty-five calendar days unless we need more time. If this is the case, we will notify you and may take up to ninety calendar days in total to respond to your request.
CHILDREN
Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children. If you are under the age of 13, please stop using our website. It is our policy not to knowingly solicit or permit children under the age of 13 to provide their personal information for any purpose.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will provide notice on this website, and we may notify you by email (sent to the email address in your account), prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use our services after these changes are in effect, you will agree to the revised policy.
CONTACT US
If you have any questions or concerns regarding this policy, please contact our Data Privacy Office at Tennant Solutions at dataprivacy@tennantsolutions.com.